iESP - Inacom's Extended Support Programs

Critical data infrastructures, 24x7 customer services, converged IP Telephony networks… these are just a few of the information systems your organization depends on 24 hours a day, 7 days a week.

Through our experience with thousands of customers and our understanding of the increased demands on your information systems and your IT staff, we’ve developed Inacom Extended Support Programs (iESP) to meet the needs of small, medium and large businesses with the goal of providing improved up time and reduced headaches.

What is iESP? iESP is Inacom’s Extended Support Program designed to offer clients three different levels of service at different price points. Clients can choose from Inacom’s Platinum, Gold or Silver Extended Support Programs.

Platinum iESP offers 24x365, round the clock converged infrastructure management (IPT) monitoring and technical support for:

• QoS management
• Remote Diagnosis
• Server Management and Application Support Dial Plan Management
• Fault notification, isolation and resolution including management of Cisco TAC cases and interaction with the telecommunications provider

Gold iESP offers 24x7 technical support and on-site services to provide emergency support or assist with after-hours projects. The Gold iESP offers support for:

• Converged infrastructure management (IPT)
• Microsoft Servers Remote Server Diagnostics
• Service Level Agreements Contracted

Silver iESP offers Service Level Agreements for businesses that need fast, priority service from 8 a.m. to 5 p.m., Monday through Friday.

• Easy to Purchase and Manage
• Provides Discounted Engineering Rates
• Guaranteed Service Level Agreements

These services are packaged to provide the greatest support options that proactively watch your technology environment. You’ve made the investment in your technology, realize the Return on Investment and reduced Total Cost of Ownership on your investments. To learn which program best meets your needs, contact your Inacom account manager or call our toll free line at (877) 462-2664.